Privacy Policy for Nsani Care

Last Updated: Monday, November 11, 2024

Nsani Care is a healthcare application designed to connect users with healthcare providers for scheduling appointments, consultations, and video calls. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services. Please read this policy carefully to understand our practices.

a. Personal Information

To provide healthcare services and facilitate consultations, we may collect personal information that identifies you, including:

• Basic Information: Name, contact details (email, phone number), date of birth, and gender.
• Health Information: Medical history, symptoms, treatment plans, and any additional data provided during consultations.

b. Appointment & Consultation Data

For scheduling and consultations:

• Details about scheduled appointments, addresses, consultation notes, and prescribed treatments.
• Information entered through the app to help facilitate your healthcare experience, such as symptoms, conditions, and messages exchanged with providers.

c. Video Call Data

When using our integrated video call services:

• Video and audio data are transmitted in real-time for your consultation and are not recorded or stored by Nsani Care.
• Metadata related to video calls (e.g., duration, timestamp) may be collected for quality and support purposes.

d. Usage Information

To enhance user experience, we automatically collect certain information about your device and app usage, including:

• Device Information: Such as IP address, device type, operating system, and browser type.
• Analytics Data: Pages visited, features used, and session duration to help improve app functionality.

We use your information to:

• Provide Services: Schedule appointments, facilitate consultations, and provide video call services.
• Healthcare Coordination: Share necessary information with your selected healthcare providers to support care coordination.
• Customer Support: Address questions, troubleshoot issues, and respond to requests.
• Improvement & Analytics: Analyze usage to improve services, enhance user experience, and develop new features.
• Legal Compliance: Meet applicable legal requirements and ensure the security of user data.

We are committed to keeping your information private and will only share it in the following circumstances:

• With Healthcare Providers: To enable them to provide medical consultation and treatment, including any relevant health data.
• Service Providers: We may share information with third-party vendors who provide services like video hosting, data analytics, and technical support, under strict confidentiality obligations.
• Legal Requirements: We may disclose information to comply with applicable laws, legal processes, or government requests, or to protect our rights and the safety of our users.

We do not sell or rent your personal information to third parties for advertising or marketing.

We implement robust security measures to safeguard your data against unauthorized access, loss, or misuse. These include encryption, secure data storage, and access controls. However, please be aware that no security method is completely infallible, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce our agreements. Metadata and de-identified usage information may be kept for analysis and service improvement.

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

• Access to the information we hold about you.
• Correction of inaccurate or incomplete information.
• Deletion of personal data, subject to legal and business needs.
• Restriction on processing your personal data.
• Data Portability where applicable.

To exercise any of these rights, please contact us at privacy@nsanicare.com.

Our app may include links to third-party services or websites. This Privacy Policy does not cover these third parties, and we encourage you to review their privacy policies before engaging with them.

Nsani Care is not intended for use by children under 13 without parental consent. We do not knowingly collect information from children under 13. If we learn we have collected information from a child under 13 without parental consent, we will take steps to delete that information.

We may update this Privacy Policy periodically. Any changes will be communicated via an update notice in the app or other means. By continuing to use Nsani Care after changes are made, you agree to the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

This Privacy Policy is intended to assure you of our commitment to protecting your privacy. Thank you for trusting Nsani Care with your healthcare needs.